Frequently Asked Questions aka: Stuff You Might Be Wondering Before You Click “Add to Cart”
Welcome to the land of Frequently Asked Questions—where we spill the tea on shipping times, shirt fits, mug magic, and what to do if your order arrives sideways. Whether you're new here or just really like reading policies for fun (we see you), we've got answers. Scroll on for the fine print, the real talk, and a few laughs along the way.
The Goods
Q: What sizes do your t-shirts come in?
A: Our tees are size inclusive, ranging from XS to 5XL depending on the cut. Size charts are included on each product page—because guessing is only fun in party games.
Q: Are your shirts unisex?
A: Most of them, yes! We like to offer inclusive clothing, and many of our shirts are gender neutral. However, we also offer women's cuts on select styles. If the fit matters, check the size chart or drop us a line—we’ve got your back (literally). We may be able to make a different size or fit version available.
Q: What kind of mugs are these?
A: High-quality ceramic, 11oz or 15oz, with a hefty feel and designs that don’t flinch in the face of dishwashers or microwaves. They’re perfect for daily use and here for your coffee chaos.
Q: Will the print fade or peel?
A: Nope. Our printing partners use direct-to-garment or sublimation printing, which means long-lasting designs that survive Monday mornings, mystery spills, and laundry days. For additional tips on how you can ensure a long life for your graphic tees check out our blog post that cover best practices for washing your graphic tees.
Q: How should I wash my t-shirt or mug?
A: For t-shirts, machine wash cold and tumble dry low for best results.
Check out our guide on How to Wash Graphic Tees!
Mugs are dishwasher safe, but hand washing will help preserve the design.
Q: I saw products with your label/brand name on another website. Is that really you?A: We are aware of some counterfeit products being produced with our name and stealing not only our designs, but also our logo and marketing image. We do not license out our designs at this point in time.
That being said our products are also available via our Instagram, Facebook, Pinterest, and Shop profiles that are linked to this page. We also have our products available via the Shop app and google shopping, and a very limited supply available on Etsy, primarily for some visibility. Our cheapest price is always here on our website. If you see someone selling the same shirt elsewhere for less, know that it is a counterfeit and we cannot be held responsible for quality, production time, or even if you will receive your merchandise. Scammers are everywhere.
Shipping Shenanigans
Q: How long will it take to get my stuff?
A: Each item is made just for you. Production usually takes 2–7 business days, then shipping kicks in:
- Our products are made to order, which normally means it take 2-3 business days to create your product once you order.
- Transit time begins after the item has been produced and depends on whether you choose economy or standard shipping.
- U.S. orders: typically arrive in 4–12 business days
- International orders: up to 21 days (we wish we could bribe customs with coffee)
Delivery times vary by location, shipping method, and time of year (during heavier shipping seasons, such as around Christmas, please allow additional transit time!).
Economy shipping, when available, is SSSSLLLLOOOOOWWWW. We recommend standard shipping, which for most parts of the US during not crazy times of the year usually takes 2-5 business days from the time it passes to the carrier.
Mugs are always shipped individually in sturdy, high quality Styrofoam boxes to ensure your mug arrives to you in one piece. As a result, mugs will always have individual shipping costs added and cannot be combined in shipping with other items.
Q: Will I get tracking info?
A: You bet. As soon as your order ships, we’ll send you a tracking link so you can follow your tee’s journey like a proud parent.
Q: Where do your products ship from?
A: Our products are printed and shipped by trusted in the U.S. Your item will ship from the location closest to you (when possible) to speed things along.
Payments & Pricing
Q: What payment methods do you take?
A: All the usual suspects: major credit cards, PayPal, ShopPay Apple Pay, Google Pay. If you’re bartering goats, though, we’re not quite there yet.
Q: Will I be charged sales tax?
A: Possibly. It depends on where you live and whether your local tax gremlins are hungry. Most places they are.
Returns & “Oops” Moments
Q: Can I return or exchange something?
A: We want you to love your items as much as we loved designing them. That said, we are a small family business, so we do ask that you check sizing tables and order appropriately. If something arrives damaged or weirdly wrong, we’ll fix it faster than you can say “WhimSpin.” Please see our full refund policy for full details.
Q: My item arrived damaged or misprinted—now what?
A: Email us at returns@whimspin.com within 14 days with your order number and a photo. We’ll make it right, no drama required.
Other Curious Questions
Q: How can I get in touch with you?
A: Hit us up via our Contact Page or email info@whimspin.com. We answer faster than a cat knocks something off a table—usually within one business day.
Q: Do you take custom or bulk orders?
A: Reach out if you have something big in mind—we would love help with your vision or plan something just as wild. Let's chat!
Did we miss anything?
